Information Technology Technician

Role Description:

This is a full-time, on-site role for an Information Technology Technician staff member at our office in Norman, OK. Core responsibilities include maintaining and troubleshooting IT systems, administering networks, ensuring network security, and providing technical support. The role also involves assisting with installations, upgrades, resolving IT issues, and delivering exceptional customer service to our clients. Technicians often have a mix of about 80% office work and 20% field, working directly with clients.

Key Duties & Responsibilities:

1. Provide timely and effective technical support to clients via phone, email, or onsite visits, addressing issues related to servers, workstations, networking equipment, and software applications.
2. Perform proactive monitoring and maintenance tasks to ensure the stability and performance of client systems, including patch management, antivirus updates, and system backups.
3. Collaborate with clients to understand their IT needs and recommend appropriate solutions to improve efficiency, security, and scalability.
4. Configure, install, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure optimal network performance and security.
5. Manage client accounts and permissions, including user provisioning, access control, and password management, in accordance with security best practices.
6. Document all technical procedures, configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing among team members.
7. Stay updated on emerging technologies, industry trends, and best practices in IT management to continuously enhance service delivery and client satisfaction.