Application Support Analyst I or II

Learn more about the City of Edmond by visiting the City of Edmond's website.

Starting salary for Analyst I: $26.67–$27.90 (depending on experience/qualifications)

Starting salary for Analyst II: $31.20–$32.64 (depending on experience/qualifications)

When you click on the provided link to apply, please either fill out Work History section in the application or include a resume, cover letter, or other document explaining your experience.

ABOUT THIS POSITION

The Application Support Analyst I focuses on daily support, troubleshooting, and assisting with system implementation under supervision, whereas the Application Support Analyst II is a senior-level role requiring broader technical expertise, leadership in project management, responsibility for complex system environments, and greater autonomy, including 24/7 on-call duties.

These roles are primarily ON-SITE, so applicants must be able to work in an office in the Edmond area. These positions operate on the alternate schedule: 7:30 am to 5:30 pm Monday through Thursday, and from 7:30 am to 11:30 am on Friday. 

QUALIFICATIONS

• High school diploma or GED equivalent
• General knowledge equivalent to two (2) years of college
  • Bachelor's degree preferred
• 4 years of related experience and/or training
  • Or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

ADDITIONAL QUALIFICATIONS FOR AN ANALYST II

• 2 years of management experience
  • People and/or project management

RESPONSIBILITIES

• Review, research, and analyze problems with application procedures and data integrity
• Diagnose root cause of issues through a structured process of investigation
• Act as a liaison in the analysis, design, configuration, testing, and maintenance of application systems
• Use SQL commands to validate application data, audit system processes, and export information
• Create or enhance reports using system tools or scripting languages
• Consult with others to identify, define, and document business needs and objectives
• Assist with implementation of new systems or major enhancements
• Analyze the feasibility of new systems or enhancements to old systems
• Import, clean, transform, and validate information from databases
• Prepare documentation, definitions, and specifications for application systems
• Log changes in system configuration settings

NECESSARY SKILLS/KNOWLEDGE

• Knowledge of relationship database concepts
• Ability to prepare system documentation and analyze test data
• Availability and willingness to occasionally work hours beyond normal work day
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

BENEFITS

• Generous benefits package including health, vision, and dental insurance
• Retirement plans
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Sick leave, vacation days, earned time off, paid holidays, and longevity rewards
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Information Technology Department and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.  THIS JOB POSTING MAY BE CLOSED AND RE-OPENED AS NEEDED.

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.